Energy For Business
By Rinat Grinberg
There is a Better Way to communicate
Having a day to day conversation is an integral part of business, yet a lot of employees face
difficulties due to lack of vocabulary and poor social skills.
How do I deal with awkward silences?
How long can I hold a conversation about the weather?
What topics are taboo and shouldn't be brought up?
The conversation is stuck, what can I do?
Most managers and employees feel quite comfortable talking in English about work related
topics. The vocabulary that is relevant to the company and their position is known to them
and is often used.
However, situations in which they have to host at a restaurant, participate in a "mingling
situation" those "few minutes" before a meeting begins or when it ends, those situations
make a lot of employees uncomfortable.
Not only do they face difficulties in conducting small talk, but many of them fail to
understand its importance.
Creating rapport, building trust and making a personal connections are important tools in
creating and maintaining business relationships.
Small talk is a major element in building that relationship.
What is small talk?
The importance of small talk in the business world
Topics for small talk
Which Topics to avoid?
How to find common ground
What is active listening?
How to keep the conversation rolling
Skills required to conduct small talk
Vocabulary required for small talk
Role plays to practice small talk situations