Energy For Business
By Rinat Grinberg
There is a Better Way to communicate
Providing positive internal and external
Many employees in various positions are required to provide customer service in English, to internal and external customers.
Do I understand the complaint?
How do I say no to a customer?
How to deal with anger and dissatisfaction?
How do I respond to complaints?
What do I do when the customer is in the wrong?
Positive communication is the essence of good customer service. To reach mutual
understanding when facing customer anger, employees must be able to project patience and empathy, developing active listening therefor is essential.
Customer service is a part of every business. Quick, efficient and positive service will ensure customers satisfaction and retention.
Positive customer service
Understanding customer's needs
Responding to complaints
Dealing with the angary and dissatisfied customer
Tone and body language